Patient Rights & Responsibilities

Your rights as a patient

At Adeline Memorial Medical Group, you have the right to:

• Be treated with dignity, respect, and courtesy, free from discrimination
• Receive care in a safe setting, free from abuse, neglect, and harassment
• Privacy and confidentiality of your health information, as described in our Notice of Privacy Practices
• Know the names and roles of the people caring for you
• Receive clear information about your diagnosis, treatment options, risks, benefits, and expected outcomes, in language you can understand
• Free interpreter services and auxiliary aids
• Participate in decisions about your care, including the right to refuse treatment to the extent permitted by law
• Seek a second opinion
• Access and receive a copy of your medical records
• Receive a Good Faith Estimate of expected charges before your visit, and an explanation of your bill
• Have your pain assessed and managed appropriately
• Voice complaints without fear of retaliation and have them reviewed promptly

Your responsibilities

• Provide accurate and complete information about your health, medications, and history
• Ask questions when you don’t understand something
• Follow the care plan you and your provider agree on, or tell us if you can’t
• Arrive on time and give at least 24 hours’ notice if you need to cancel
• Treat staff and other patients with respect
• Meet your financial obligations and keep your contact information up to date

Concerns and complaints

We want to hear from you. Please share concerns with any staff member or ask to speak with our practice manager, or contact us at 713-981-5166 or info@ammgmedicine.com.

Notice concerning complaints

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants, may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, Austin, Texas 78701. Assistance in filing a complaint is available by calling 1-800-201-9353. For more information, visit www.tmb.state.tx.us.

Complaints about nurses, including nurse practitioners, may be submitted to the Texas Board of Nursing at www.bon.texas.gov.